FAQ - Frequently Asked Questions

Are you Halal Certified?
Yes, we are Halal Certified by MUIS since year 20202.

What products do you offer?
We offer a variety of artisanal pastries, cakes, and desserts — including signature cakes, celebration desserts, seasonal treats, and bespoke creations for events.

Do you provide customization for cakes and desserts?
Absolutely! We provide custom cake designs, flavour combinations, and themes for birthdays, weddings, corporate gifting, and celebrations.

How do I place an order?
You can place orders directly on our website at www.abp.sg
, via phone, or through messaging platforms listed on our Contact Us page.

What is your order lead time?
We recommend placing orders at least 2-3 days in advance for standard items. Custom cakes or large orders may require longer lead times. We also offer same-day delivery service from 9am-6pm, www.abp.sg/SameDay

Do you offer delivery?
Yes! We offer delivery across Singapore. Delivery fees and times vary by location — details are shown at checkout.

Can I pick up my order instead of having it delivered?
Yes, you can choose self-pickup. Pickup details and timing will be confirmed after your order is placed. We have 3 locations for pick-up.  20 Bukit Batok Crescent #09-01, Causeway Point #KB1-05 and CompassOne #01-22

What payment methods do you accept?
We accept major credit/debit cards, PayNow, and other online payment options supported at checkout. We also support Vendors@Gov e-Invoicing.

Do you offer corporate or bulk gifting options?
Yes — we provide corporate gifting solutions including custom branding, gift cards, and bulk discounts. Enquire via our contact form for personalized proposals.

Are your products suitable for people with food allergies?
Some products contain allergens (e.g. nuts, dairy, gluten). Please check individual product descriptions or contact us for allergen info.

Do you have retail stores or outlets?
Details on retail locations and pop-ups (if any) are available on our website under Stores/Locations. www.abp.sg/stores

How do I care for and store my pastries/cakes?
Storage instructions are provided with your order. Most products are best kept refrigerated and consumed within the recommended timeframe for freshness.

What is your refund or cancellation policy?
Cancellations must be made within a specified period before the event/date. Please refer to our Terms & Conditions on the website for full details.

How can I contact customer support?
You can reach us via:
Email sales@abp.sg  Phone +6565918808  Whastspp +6588238808

Response times are typically within 24 hours on business days.