The chocolate filling for the macarons was left out and was not in the DIY box. I sent a WhatsApp message to inform that the chocolate filling wasn't included and was told a refund will be given for the chocolate. Till now, I have not received any update and I have decided to give up on the refund since it's not a lot. But I personally feel that it's important to keep your word. If you said a refund will be given, it should.
On the positive side, it was my first order from your confectionery and I was pleasantly surprised at how beautifully the items were packaged.